Terms of Service

1. Program Description

Maintenance Concierge is a property maintenance management platform that automates contractor dispatch for landlords. The service includes AI-powered issue classification, automated contractor communication via voice calls, SMS, and email, appointment scheduling, and rental market analysis.

2. Subscription and Billing

Maintenance Concierge offers three subscription tiers: Starter ($9/month or $90/year), Pro ($29/month or $290/year), and Scale ($79/month or $790/year). New users receive a 14-day free trial with Pro-level features. No credit card is required for the trial.

Credit packs (5 credits for $5) are available for additional dispatches or voice calls beyond your plan's included allowance. SMS dispatches cost 1 credit, voice calls cost 2 credits. Credits do not expire.

Subscriptions renew automatically. You may cancel at any time through the billing portal. Cancellation takes effect at the end of the current billing period.

3. SMS Messaging Terms

By using the SMS features, you acknowledge and agree to the following. These terms apply to two distinct message programs that share the same opt-in mechanics:

Contractor messages

• When you add a contractor with SMS as their preferred contact method, the platform sends a one-time opt-in confirmation message asking the contractor to reply YES to consent to receiving messages.
• No dispatch messages are sent to a contractor until they have explicitly confirmed consent by replying YES.
• Contractor SMS messages are limited to maintenance dispatch notifications (new requests, scheduling, follow-up).
• You are responsible for ensuring you have an existing business relationship with each contractor before adding them with SMS as their preferred contact method.

Tenant messages

• When you add a tenant with Text as their preferred contact method, the platform sends a one-time opt-in confirmation message asking the tenant to reply YES to consent.
• No status update messages are sent to a tenant until they have explicitly confirmed consent by replying YES.
• Tenant SMS messages are limited to maintenance lifecycle updates for repairs at their own rental: appointment scheduled and appointment cancelled. Tenants do not receive dispatch decisions, billing, or marketing content.
• You are responsible for ensuring each tenant has agreed to receive maintenance updates by text before adding their phone number with Text as their preferred contact method.

Shared terms

• Message frequency varies based on maintenance activity. Typical usage is 1–10 messages per property per month.
• Standard message and data rates may apply to message recipients.
• Recipients can opt out at any time by replying STOP to any message. No further messages will be sent after opting out.
• Recipients can re-subscribe by replying START.
• Recipients can request help by replying HELP to any message.

4. Acceptable Use

You agree to:

• Provide accurate property and contractor information.
• Only add contractors with whom you have an existing business relationship.
• Not use the platform to send spam, unsolicited messages, or messages unrelated to maintenance dispatch.
• Comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).

5. Service Limitations

Maintenance Concierge facilitates communication between landlords and contractors but does not guarantee contractor availability, response times, or quality of work. We are not a party to any agreement between landlords and contractors.

AI-powered features (issue classification, voice calls) are provided as-is. While we strive for accuracy, automated systems may occasionally misclassify issues or misinterpret contractor responses.

6. Account Termination & Deletion Refunds

You may delete your account at any time from the Settings page in the app, by removing the application from your Facebook, Google, or Apple account, or by emailing [email protected]. Upon deletion, your subscription is cancelled immediately and your personal data is removed (see our Privacy Policy for what is retained for tax compliance).

Refund policy on deletion: if you have not used any billable services (dispatches or voice calls) in the current billing period at the time of deletion, the unused prorated portion of that period’s subscription fee will be refunded automatically to your original payment method. If you have used any dispatches or voice calls in the current period, the period is considered consumed and no refund is issued — those usages incur real-time costs on our side that we cannot recover.

We reserve the right to suspend or terminate accounts that violate these terms. Refunds are not issued for accounts terminated for violations.

7. Support

For questions or support, contact us at [email protected].